privacy policy

Last updated: September 2025

Your trust matters to us. This Privacy Policy explains how Pawharmony collects, uses, and protects your personal information when you use our services or visit our website.

1. Who We Are
Pawharmony is a holistic pet care business offering dog walking, sitting, massage, and wellbeing services.
Business owner: Hajnalka Szabo (trading as Pawharmony)
Contact: 00447901950513 , pawharmonypet@gmail.com
We act as the “data controller” of your personal data, meaning we decide how your information is used.

2. Information We Collect
We may collect the following information:
‍Contact details: your name, phone number, email, and address.
‍Pet details: name, breed, age, health, behaviour, and vet information.
‍Booking & payment details: services requested, dates, payment confirmations.
‍Website use: cookies or analytics.

3. How We Use Your Information
We use your data only for legitimate purposes, including: To arrange and provide our services.To contact you about bookings or emergencies. To maintain records for insurance, tax, and legal obligations. To improve our services and client experience. With your consent, to send updates or offers.

4. Sharing Your Information
We will never sell your data. We may share your information only when: Required by law. Needed in emergencies (e.g., with your vet). With trusted providers (e.g., booking or payment platforms) — always GDPR-compliant.

5. Data Storage & Security
We keep your data safe using password-protected systems and secure files. Data is kept only as long as necessary (usually 6 years for legal/insurance reasons). After this, it will be securely deleted.

6. Your Rights Under GDPR, you have the right to: Access the personal data we hold about you. Request corrections if data is inaccurate. Ask us to delete your data (unless we must keep it by law). Restrict or object to how we use your data. Withdraw consent at any time (for things like marketing emails). To exercise your rights, contact us at pawharmonypet@gmail.com

7. Cookies & Website Use
If our website uses cookies (small text files that help track browsing), you will be informed when you visit. You can manage or disable cookies through your browser.

8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with a new “last updated” date.

Your privacy and your pets’ wellbeing are equally important to us.
Thank you for trusting Pawharmony.